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Empathy is identified by Harvard Business School, Steven Covey, (7 Habits of Highly Effective People) and Daniel Goleman, (Emotional Intelligence) as one of the most important business skills.

It's the top quality in the assessment of applications to the Harvard business School and No 5 of Steven Covey's 7 Habits.

In this 3-hour seminar you will learn and experience simple yet highly effective skills of empathetic communication.  You will have opportunities to apply these to business situations you might face with colleagues, clients, customers and the boss.   Coming to this seminar you will learn to:

• Listen to and really hear client needs.
• Develop more efficient communication.
• Harness the power of empathy in effectively handling business issues.
• Create strong teams through deep understanding and connection.

Whether you are an executive at a large organization, or the owner of a small business, this seminar will give you the foundation for effective communication that creates trust quickly in new relationships and develops long term loyalty.

Clare Russell is the facilitator for the seminar. She has 7 years experience in customer centric business consultancy.  Over that time she has worked with business people from new start up companies to some of the largest international retailers and manufacturers.  She bring with her experience of building relationships with CEO's through to employees working on the shop floor.

Booking Seminars

This seminar is based on the 3hr transformative communication seminar, as applied to business.

For information on future seminars, or if you are interested to run a seminar in your area contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For location information go to Events

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